A Gift Card is a special product type which generates a unique code when sold - this code can then be used to pay with, in full or in part, on later orders. Buying a quantity greater than one generates that many separate codes, each carrying its own balance equal to the price of a single unit - a gift card product priced at 50 EUR bought in quantity 3 produces three independent 50 EUR codes, not one 150 EUR code.
The Gift Cards node contains a list of all gift cards sold on the solution.
From this list you can see basic information about each gift card:
- Product Name
- Gift card code
- Currency
- Creation date
- Expiry date (defaults to 2 years)
- Initial amount
- Remaining amount
While you cannot create new gift cards from this list, you can cancel a gift card using the actions-menu, and use the context menu to see a list of orders where this gift card was used.
Redeeming a gift card
Customers redeem a gift card by entering its code during checkout. A code only works against an order in the same currency as the gift card - if the currencies don't match, the code is rejected.
Unlike a voucher, a gift card is not single-use. If the order total is less than the card's remaining balance, only the order total is deducted and the remainder stays on the card for a future order; if the order total is greater than the remaining balance, the card covers what it can and the customer must pay the rest by another method. A customer can also redeem several gift cards on the same order.
Expiry and cancellation
Each gift card has an expiry date, defaulting to two years after the sale. An expired code simply stops working the next time someone tries to redeem it - there is no separate process that clears out expired balances in the background, so an expired gift card's remaining balance stays on the record but can no longer be applied to an order.
Cancel works the same way: it sets the gift card's expiry date to the current moment, which immediately blocks any further redemption. It does not affect the original order or issue a refund, and once a gift card is cancelled the Cancel action no longer appears for it.